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Customer Experience

Marketing Trends That are Changing Customer Experience Post-Pandemic

As we’re approaching the summer, business reports of all kinds start coming in. Marketing and customer service assessments aren’t an exception. Given the chaos of last year and the sudden switch to remote work,...
How to Creating an Entertaining Customer Experience with Gamification

How to Creating an Entertaining Customer Experience with Gamification Infographic

When you think about a traditional approach to games, you probably think about the board games you played growing up, or the video games that filled your teenage years.  Those games posed challenges to...
Cropped typewriter at desk

Keys to creating texts that sell and connect with your customers

We discovered 7 ways to empathize with your potential customers effectively through words. As you already know, in order to be successful with your online store you need that each of the elements present...
Optimize Bounce Rate

Optimize Bounce Rate By Improving The User Experience

When we are creating and positioning our web there are many factors to consider. One of them is to know what visitors want to get into it, seeking or have experience on our website....
Customer Experience

Customer Experience A Powerful Differentiation Strategy

In this increasingly fast-paced environment and complex in which the products have been commoditized and hard to get to be perceived as different from each other, in which advertising stimuli are not able to...
Customer Experience Congress 2015

Customer Experience Congress 2015

On October 28 space Truss Madrid in the Barclaycard Center hosted the third edition of Customer Experience Congress (CEC), which was presented by Juan Carlos Lozano, CEO of DIR & GE, the CEC2015 intended...
Customer Experience

Customer Experience To The Letter

The goal of every company should focus on “Customer Experience Management”. RECIPE: I based on the customer experience, combined with a pinch of Experiential Marketing and finally a touch of Emotional Marketing. Customer Experience...