5 Chatbot Marketing Tips For A Successful 2020

Chatbot Marketing

Chatbot marketing is a way to promote products and services, brands are using chatbots for almost every possible task in customer service, better sales and marketing, and effective team communication. 

Bots are the future, buyers are more likely to buy from a business they can message. It allows your business to serve more clients with fewer resources and efforts the results have been fruitful and it’s safe to say that bots are here to stay.

5 Chatbot Marketing Tips For A Successful 2020 Share on X

Here are five Chatbot marketing tips that can help improve your experience with chatbox.

  1. Focus on engagement.

Improve Chatbot Engagement through Context & Personalization, Chatbots interact with customers on a private and conversational level. Chatbot newsletters generate a 70-80% engagement rate, you can take a poll, ask a question, multiple-choice, free form text, and ask for photos to generate engagements. If you can manage to always be respectful and conversational, you’ll see much better engagement results.

Recommended read: Useful Social Media Marketing Tools in 2020

Chatbots use the same tools as consumers do to converse with friends, you need to make the experience engaging, with the high engagement rate with bots, you also have a good chance of getting your message noticed for surveys. You can also create an offer within Facebook and allow followers to redeem through a link in your messaging.

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  1. Personalize the conversation

Chatbots offer a way to personalize the user experience when correctly built and maintained, it can help you to consider people’s desire to feel understood. It has the potential to store the information offered by users, like preferences and past purchases. You can program it to recognize a person’s name from its Facebook profile, many tools allow you to personalize the chat experience with variables like first names or locations.

  1. Combine artificial intelligence with human intelligence

Artificial Intelligence gives a human touch to every conversation chatbot strikes, but you can’t expect your bot to be perfect. These bots can use sophisticated technology like artificial intelligence and natural-language processing. Artificial intelligence is used to power chatbots, the bot understands the user’s query and triggers an accurate response. Artificial intelligence-powered chatbots help brands serve their customers and improve the entire support experience.

  1. Use the highest level of security

Ensuring data that’s shared with a Chatbot remains secure is important, there is a lot of speculation surrounding efficiency in chatbot security. Chatbot security risks are threats and vulnerabilities, your chatbot might handle valuable and sensitive information that requires to be safe. It’s important to take a cautious approach such as conversational data encryption, multi-factor authentication, behavior analytics, and artificial intelligence to safeguard chatbot usage.

  1. Promote your chatbot in the right places

If you are a startup, you may not already have millions of followers, make sure to promote your chatbot so people know you have one. You need to get more creative than simply advertising your bot on Facebook, it’s perhaps one of the most important tips we’ve covered so far. Promote your Messenger chatbot in unexpected, unusual, and specific places, your bot will only be successful if people find it and use it. Think about industry-specific advertising channels. People can find your Messenger chatbot organically as people visit your Facebook page. Otherwise find a place where the most relevant audience will most likely visit. Mention your bot in a list of all your customer support channels or think or something that will grab their attention.

 Recommended read: Is your IoT Device Secured? 5 Questions You Should Be Asking Yourself Today

We live in such digital times where the competition is stiff; no need to overcomplicate it. Chatbots won’t replace your marketing or sales team. According to records of sales in Delhi Chatbots are proven to be helpful in business development, they diversify your audience by leading the conversation in different directions. 


General FAQs

Why Chatbots are the future of marketing?

Using messaging apps, chatbots help customers in finding a solution to their problem no matter what device, or platform they are using. Chatbots eliminates inbox clutter, form filling problems, wasting time in searching, and browsing through pages to find a solution to a problem.

What is a chatbot and how are they used in business?

It is an assistant that communicates with us through text messages, a virtual companion that integrates into websites, applications or instant messengers and helps entrepreneurs to get closer to customers.

How long does it take to make a chatbot?

The time required to build a chatbot for your business can range from a few hours to a maximum of 2–3 weeks, depending on the complexity of the project or function that you wish to automate and the option you choose to build a bot. The size of the company also matters.


Devendra Singh

Director, Content Strategy at Digital Marketing Trends. I develop, evaluate, and improve the company's content strategies. Providing a big online presence for SMEs and StartUps.